FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have your own designers?

Yes, we have strong developing team. The products can be made according to your request.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity.MOQ is 100pcs.
May be you can buy one sample if you are really interested in our goods, you can Introduce products detail to your customer with sample.

Do you have the relevant certifications for the heating mug?

Yes, we get FDA, LFGB, CE, and ROSH certifications about our products,if you need these we will email to you.

What is the materials about the product?

PP or Tritan cup body and 304 stainless steel inner cup.

What is the average lead time?

For samples, the lead time is about 15 days. For mass production, the lead time is 20 days after receiving the deposit payment.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction

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